Fulfillment Policy

This Fulfillment Policy outlines how iTech Plus processes service orders, delivers IT services, and handles refunds and cancellations. By purchasing services from iTech Plus, you agree to the terms described below.

Service Activation and Delivery

• All managed IT service agreements are activated within 2 business days of signed contract and payment receipt.
• On-site installations, network assessments, and hardware deployments are scheduled within 5 business days unless otherwise agreed upon.
• Remote IT support and help desk services are available immediately upon account activation.
• Project-based work (network installations, camera systems, cabling) follows a timeline agreed upon in the project proposal.

Service Level Commitments

• Help desk support requests receive an initial response within 30 minutes during business hours (Monday – Friday, 8:00 AM – 6:00 PM EST).
• Emergency and critical issues are prioritized and addressed within 1 hour.
• On-site service is available same-day for managed IT clients in our Central Florida service area.

Payment Terms

• Managed IT services are billed monthly at a flat rate as outlined in your service agreement.
• Project-based services require a 50% deposit at contract signing, with the remaining balance due upon project completion.
• Hardware and equipment purchases are billed in full prior to ordering.
• All invoices are due within 15 days of receipt unless otherwise specified in your agreement.

Cancellation Policy

• Managed IT service agreements may be canceled with 30 days written notice.
• Project-based work may be canceled prior to commencement for a full refund of the deposit.
• Once project work has begun, cancellation fees may apply based on work completed and materials ordered.
• To cancel a service, contact us at (321) 221-7117 or email us through our contact page.

Refund Policy

• Monthly managed IT service fees are non-refundable for the current billing period.
• Unused prepaid service hours or credits are refundable within 30 days of cancellation.
• Hardware and equipment purchases may be returned within 14 days if unused and in original packaging, subject to a 15% restocking fee.
• Refunds are processed within 7 business days and credited to the original payment method.
• Custom-configured hardware and software licenses are non-refundable.

Warranty and Satisfaction

• All project-based work includes a 30-day workmanship warranty from the date of completion.
• Hardware warranties are provided by the manufacturer and vary by product.
• If you are not satisfied with any service, contact us within 7 days and we will work to resolve the issue at no additional cost.

Contact Information

For questions about this Fulfillment Policy, please contact us:

• Phone: (321) 221-7117
• Website: itsupportdavenport.com/contact
• Service Area: Davenport, Orlando, Kissimmee, Lakeland, and Tampa, FL