How Our Help Desk Works
When technology problems slow your team down, our help desk gets you back to work fast. iTech Plus provides responsive IT support for businesses throughout Central Florida.
Submit a Ticket
Report issues via phone, email, or our online portal. Every request is logged and tracked from start to finish.
Get Fast Resolution
Our technicians diagnose and resolve most issues remotely within minutes. For complex problems, we escalate to senior engineers immediately.
Track Your Requests
View the status of all your support tickets and see resolution history for your organization.
Issues We Resolve
Software and Application Problems
From Microsoft 365 issues to line-of-business applications, we troubleshoot and fix software problems quickly.
Hardware Troubleshooting
Computer running slow? Blue screen errors? We diagnose hardware issues and coordinate repairs or replacements.
Password and Access Issues
Locked out of your account? Need access to a shared resource? We handle password resets and access management securely.
Printer and Peripheral Support
Printers, scanners, and other devices that will not cooperate. We get your peripherals working properly.
Response Time Guarantees
Our managed IT clients receive priority support with guaranteed response times. Critical issues get immediate attention.
Help Desk vs. Break-Fix Support
Traditional break-fix IT charges by the hour and waits for things to break. Our managed IT services include unlimited help desk support with proactive monitoring to prevent problems before they impact your business.
Contact Our Help Desk
Need IT support now? Our help desk is ready to assist.
- Call: (321) 221-7117
- Hours: Monday – Friday, 8 AM – 5 PM
- For after-hours emergencies, call our main line for escalation options.