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Remote Support

Most IT issues can be resolved without a technician visiting your office. Our remote support gets you back to work in minutes, not hours.

Secure Remote Access

We use encrypted remote access tools to connect to your systems securely. Your data stays protected while we troubleshoot.

Issues Resolved Remotely

• Software installation and configuration
• Email and Microsoft 365 problems
• Slow computer performance
• Virus and malware removal
• Printer and network connectivity
• Password resets and access issues

Average Resolution Time

Most remote support requests are resolved within 30 minutes. Complex issues may take longer but stay in constant communication.

On-Site Support

Some problems require hands-on attention. Our technicians come to your location when remote support is not enough.

When On-Site Is Needed

• Hardware failures and replacements
• Network infrastructure work
• New equipment setup
• Server maintenance
• Cabling and physical installations

Service Area Coverage

We provide on-site IT support throughout Central Florida including:

• Davenport
• Orlando
• Kissimmee
• Lakeland

Emergency Visits

Critical systems down? We offer emergency on-site response for urgent situations.

Choosing Remote vs. On-Site

Our help desk team assesses each issue and recommends the fastest path to resolution. We default to remote support for speed but dispatch on-site when needed.

Our Service Process

Initial Assessment

We diagnose the issue and determine the best approach.

Resolution and Documentation

We fix the problem and document the solution for future reference.

Follow-Up

We confirm the issue is fully resolved and check for related problems.

Schedule Support Today

Need IT support for your business? Contact iTech Plus.

• Call: (321) 221-7117
• Learn about our managed IT plans

Why Choose iTech Plus