VoIP for Medical & Dental Offices

Standard VoIP is not HIPAA compliant. Most consumer and business VoIP providers — including basic RingCentral plans — do not encrypt voicemail at rest, do not provide audit logging for call recordings, and will not sign a Business Associate Agreement. Our HIPAA VoIP solution is specifically built for healthcare with TLS/SRTP encryption, encrypted voicemail storage, access controls, audit trails, and a BAA signed with every healthcare client. These are the technical safeguards required under 45 CFR 164.312.

Yes. iTech Plus signs a Business Associate Agreement with every healthcare client for phone service. The BAA covers all voice communications, voicemail storage, call recordings, fax-to-email, and any other phone feature that may transmit or store ePHI. This is not optional — any phone provider handling patient calls without a BAA is leaving your practice exposed to full HIPAA liability. We execute the BAA before your first line goes live.

Yes. Our voicemail system encrypts messages at rest using AES-256 encryption. Access is controlled through role-based permissions — only authorized staff can listen to or retrieve voicemails. Every access is logged with a timestamp and user ID for audit purposes. Voicemail-to-email delivery is also encrypted so patient messages are protected end-to-end, from the moment a patient speaks to the moment your staff listens.

Yes. Our Premium and Enterprise plans include EHR integration with click-to-call functionality. We support integration with athenahealth, eClinicalWorks, Practice Fusion, Kareo, DrChrono, NextGen, Dentrix, Eaglesoft, and Open Dental. When a patient calls, their record pops up automatically. When your staff needs to call a patient, they click the phone number in the chart and the call connects through the compliant phone system — no manual dialing, no using personal cell phones.

Yes. We port your existing phone numbers to the new HIPAA-compliant system. The porting process typically takes 7-10 business days and is handled entirely by our team. Your patients and referral sources continue calling the same number they always have. During the transition, we configure call forwarding so you never miss a call — there is zero downtime during the switch.

Our Premium and Enterprise plans include HIPAA-compliant fax-to-email. Incoming faxes are delivered as encrypted PDF attachments to authorized email addresses. Outbound faxing is handled through a secure web portal or directly from your EHR. All fax transmissions are encrypted in transit and logged for audit purposes. This eliminates the physical fax machine, which is itself a HIPAA risk — paper faxes sitting in a tray are visible to anyone walking by.